General Policies

Here’s a concise, single-page summary of all the policies you shared for Shilpashastra:

1. Shipping Policy

  • Processing Time: 2–3 business days.

  • Delivery: 7–10 business days post-dispatch.

  • Tracking: Available via link or app notification.

  • Delays: Not liable for courier delays or issues post-dispatch.

2. Refund & Cancellation Policy

  • Refunds: Not applicable once an order is placed.

  • Cancellations: Not accepted unless the product is unavailable.

  • Amount Adjustment: If any, applicable only on a future purchase.

3. Return & Replacement Policy

  • Returns: Not accepted unless the product is damaged or incorrect.

  • Replacement: Applicable for wrong/damaged products; must notify within 2 days of delivery with proper unboxing proof.

  • Conditions: Item must be unused, in original packaging, and reported with video proof.

4. Pilferage Claim Process

  • Eligibility: Claim allowed if the packet is tampered or item missing.

    • Raise ticket within 48 hours of delivery.

    • Attach unboxing video (clearly showing label and entire opening).

    • Submit packaging images.

  • Ineligible Claims: If any required step or proof is missing or if raised after 48 hours.

5. Privacy Policy

  • Data Use: Name, address, email, etc., used for order fulfillment and communication.

  • Protection: No misuse or unauthorized sharing of data.

  • Cookies: Used for better website experience.

6. Terms of Service

  • Use of Site: Must be 18+ or have guardian permission.

  • Product Info: Handmade items may vary slightly; all measurements are approximate.

  • Order Refusal: Right to cancel/refuse orders at any time.

  • Pricing Errors: Prices are subject to correction without notice.

  • IP Rights: All content is owned by Shilpashastra.