Return & Replacement Policy

Returns:

• Returns are accepted only if the product is received in a damaged condition. It must not be damaged while in your possession. An unboxing video is mandatory as proof.

• If you receive an incorrect product, we will help with a replacement after receiving the return of the wrong product.

• The returned product must match what was originally shipped to you.

• To be eligible for a full refund, products must be returned in their original, unused condition with tags intact.

• Customers are responsible for shipping the product back to us, and the return shipping costs will be fully borne by the customer.

• To initiate a return or refund, please reach out to us via email, WhatsApp, or call within 2 days of receiving the product. We’ll be happy to assist you.

• In case of a return, only the product cost will be refunded; shipping charges are non-refundable.

• If you are dissatisfied with the product or its quality, you may return it for an exchange or opt for a gift voucher of the same value.

• Custom and international orders are non-returnable and non-refundable.

Requests for returns based on the following reasons will not be entertained:

1.Change in Decision
Disliking the product or changing one's mind after placing the order does not qualify for return/cancellation

2.Color Perception
The colors you see on your device may vary due to individual device settings, such as color reproduction, brightness, resolution, and temperature. Colors can also appear differently due to variations in the color of wood. We do not accept exchanges based on color perception concerns

3.Handcraft Imperfections
All our products are meticulously handcrafted and any minor variations encountered within the same product are a result of this artisanal process. These variations should not be regarded as imperfections; rather they are the uniqueness of the product each of which is a masterpiece of art

4.Imperfections Include the following 

• The small cracks result of manual chiselling & are pieced together are not considered defects.

• The uneven layering are not considered defects

• Minute gaps in and around motifs are not considered defects

Shilpashastra retains the right to decline an exchange request if the reasons are deemed invalid or if the product is not in its original condition

Replacements:

• The replacement is entertained only in case of damage to the product while forward transit.

• The unboxing video is mandatory for the replacement of product.

• Each product will be quality checked thoroughly before dispatch.

• Shipping charges (forward & reverse shipment) will have to be borne by the customer.

• Shilpashastra reserves the right to decline the replacement request if the scenario does not abide by the policies.